Return & Refund Policy

At Sberry, we take pride in the quality of our 92.5 premium silver jewelry. If for any reason you are not completely satisfied with your purchase, we are here to help.

1. Eligibility for Returns

You can request a return or exchange under the following conditions:

• The item is unused, unworn, and in its original packaging.

• The return request is made within 7 days of delivery.

• The item is not a customized or personalized product (these are non-returnable unless defective).

2. Non-Returnable Items

We do not accept returns for:

• Personalized, engraved, or custom-made jewelry.

• Items that show signs of wear, damage, or alteration after delivery.

• Discounted or final-sale products.

3. Return Process

1. Email us at info@sberry.in with your order number, reason for return, and photos (if defective).

2. Our team will review your request and provide return instructions.

3. Once the product is received and inspected, we will confirm eligibility for refund or replacement.

4. Refunds

• Refunds are issued to the original payment method within 7–10 business days after we receive and inspect the returned item.

• Shipping charges are non-refundable (except for defective or damaged items).

5. Exchanges

Exchange product will be delivered within 5 to 7 days If you prefer an exchange, we will process it after receiving your returned item. Exchange is subject to stock availability.

6. Damaged or Defective Items

If you receive a damaged or defective product, contact us within 12 hours of delivery with photos. We will arrange a free replacement or full refund.

7. Shipping for Returns

• Customers are responsible for return shipping costs unless the product is defective or incorrect.

• We recommend using a trackable shipping service for safe delivery.

8. Contact Us

For any questions or to initiate a return, please contact us:

Email: info@sberry.in